Posted 03 February 2014 - 09:48 PM
Question: Given that MtGox is one of only two Gold Members of the Foundation and is proudly displayed as such on the Foundation website, are there any actions that the Foundation can and should be taking regarding this issue?
Posted 03 February 2014 - 10:18 PM
Edit 2/5. Another transfer attempt on 2/4 did not work. I submitted a trouble ticket that has not yet been assigned. Checking the Support Home location, Mt.Gox has the following message:
"As noted recently, we are currently experiencing a problem where some bitcoin withdrawals are not being transferred correctly, affecting a limited number of users. Currently the problem is being fixed, but many previous transactions did not go through over the past days. Those transactions have now been returned to customer accounts in full, so any transactions that appeared to be "stuck" should now be refunded.
This problem applies primarily to larger transactions, so we appreciate your patience as we fix the issue. Smaller transactions should be fine in the meantime, and we will update you on the status as soon as possible..."
Edit 2/7. The good news is that my bitcoins are back. The bad news is that I can't do anything with them until the "stuck" problem is fixed. Mt.Gox is targeting on 2/10 for the fix. Some on this forum seem to understand the cause of the problem. I hope they would find a way to help resolve the problem. In the mean time, the recent drop in value makes it a great opportunity to buy low.
Edited by John Wnuk, 07 February 2014 - 04:06 PM.
Posted 03 February 2014 - 10:33 PM
I submitted five support tickets, all over one week ago, and received a canned response four days ago. Again, a similar experience is reported by many users on the forums.
Posted 04 February 2014 - 09:37 AM
I don't know if that specifically is still an issue, but the MtGox scanner site suggests that their implementation fails to implement a bunch of other edge case rules around fees, sizes, and canonical signatures.
It seems very likely to me that for some reason Mark K is not able to work on his codebase anymore, and isn't able to resolve bugs in a timely manner, leaving his support staff to try and clean up the mess by making horrible hacks like "throw away and retry later". The question in my mind then becomes - where is Mark and what is he doing?
Posted 04 February 2014 - 06:38 PM
As he is a Board Member for the Bitcoin Foundation this is a very reasonable question.
Posted 05 February 2014 - 12:07 AM
Does anybody have contact with Mark?
Posted 05 February 2014 - 11:07 AM
The lack of response and communication by Mark and MtGox is stunning. One must wonder what he does all day....$20 mm+ is essentially missing or not in control of the people who are supposed to own it and there have been about three paragraphs of communication in the last two months.
Posted 05 February 2014 - 04:21 PM
It is only a matter of time that this starts to really unfold.
Posted 05 February 2014 - 05:39 PM
What I think the BF should do is, first, to make an aggressive effort to contact Mark and assess the reality of the situation. If Mark is MIA then it would be in the best interest of the Foundation to state publicly (or at least to state within this forum) that he cannot be reached despite the best efforts by the BF to contact him, and if there are any bylaws that would allow for his suspension then they should be given strong consideration. Second, if Mark is either incapacitated or insolvent, or both, the Foundation should do whatever it can to a) help him out (in a technical/advisory capacity, not financially) or b ) facilitate transfer of ownership and/or management of MtGox to a more capable entity. I doubt that the Foundation wishes to take responsibility for the financial workings of all of its corporate members. However, MtGox is a special situation, given its role in the early history of bitcoin, and I would imagine that Foundation members know enough of the players to tackle this particular problem.
Posted 05 February 2014 - 06:15 PM
I have sent the required documents (notarized and apostilled) in order to get the "Trusted" status for raising the trading limits 2 weeks ago. After sending them out, I have raised a support ticket just to clarify what is the ETA to process the docs/request once they receive them. This was done on the 4th day after the post sent out but the documents were still on route when I checked the post order status as it normally takes up to 10 days for the post to receive their office in Japan. However, they have immediately responded to my ticket and replied that I have now got the "Trusted" status and asked how much I would like my limits to be raised up to. I have responded and they raised them and I have received a confirmation from staff too. Then again I have checked post order status and it was still on route. That said, they have approved me without checking my documents and ensuring I am eligible to be approved for "Trusted". This made me wondering why they are so incompetent from this perspective. Just assuming now they are really responding to the queries where they see an opportunity to get the new deposits.
Posted 05 February 2014 - 06:43 PM
"Invalid bitcoin address, please confirm your input"
I am getting this message with tiny withdrawals to perfectly valid addresses, including one that I used successfully in the past for btc withdrawal. Others are getting the same error as well.
Posted 06 February 2014 - 12:17 PM
Posted 06 February 2014 - 02:37 PM
As the executive director of the Bitcoin Foundation, can you please tell your members how and when you last communicated with Mark K?
Posted 06 February 2014 - 03:33 PM
I did get a transaction hash, but that's worthless to me unless I can spend it. It's like having a basic description of the big city mugger who just robbed you. What am I going to do with that info, go to the police and say "hey some dude in a baseball cap just robbed me"? What can they do? Take a report and look for everyone with a baseball cap?
Hopefully its just a delay tactic on MtGox's side, maybe their servers are slow, who knows, but from my point of view I don't care. Selfishly, all I care about is "Where's my BTC?"
My fear is that if MtGox goes down, this entire Bitcoin experiment may be short lived.
Stuffing $100 bills into a mattress, starts to "feel" safer than vanishing (or temporarily missing) BTC. I kind of feel like I don't really know where my BTCs are and if they are ever really safe. So as a novice at all of this, I guess a paper wallet will do, but every time I look into making one I am made to feel that "someone" is watching my computer and will copy/lift my private key. I feel kind of stuck to diversify all my BTC all over the place and hope that any individual wallet, or Coinbase/MtGox type company is secure.
Although I am not as technical as most of you, I am no dummy, so if Bitcoin makes me uncomfortable, good luck with the masses. People don't like to feel insecure about their "money" or that their spending power is unsecure. Just my 2 µBTC.
Oh and of course, where's Mark K?
Posted 06 February 2014 - 03:51 PM
Not to sidetrack the topic too much, but I went through similar pains. I did create an offline wallet with a watching wallet in Armory, but it's a pain. I just received my PiperWallet a few days ago and it's pretty nice -- easy, offline paper wallets with nobody looking over your shoulder. I keep most BTC there, with a little at Coinbase and Blockchain for daily use.
Hope your BTC show up!
Posted 06 February 2014 - 04:07 PM
Posted 06 February 2014 - 04:17 PM
Yesterday MtGox redeposited stuck withdrawals that were older than around 7 days I think, including all of mine. My subsequent 0.1 BTC test withdrawal got stuck, and unfortunately the withdrawal success rate appears to be getting worse and worse, from data posted on the forums by users who are doing numerous tiny test withdrawals. Stuck transaction outputs from MtGox has risen from ~ 30,000 btc to just over 61,000 btc in less than 24 hours according to data here:
I really do hope that this issue is getting kicked up the BF food chain.
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